Privacy Policy

This Privacy Policy ("Policy") is issued by SlotFree ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at slotfree.cam ("the Platform"). This Policy governs how we collect, use, store, share, and protect the personal data of all individuals who access or use the Platform ("Players", "Users", "you").

SlotFree is committed to handling personal data responsibly, transparently, and in accordance with applicable international data protection standards. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of your agreement with us.

By registering an account or using any service on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

For the purposes of this Policy, the following terms shall carry the meanings set out below:

• "Personal Data" — any information that identifies or could reasonably identify a living individual, directly or indirectly, including but not limited to name, email address, date of birth, IP address, and payment details.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, and destruction.
• "Data Controller" — SlotFree, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" — any third-party service provider that processes Personal Data on behalf of SlotFree under a contractual data processing agreement.
• "Sensitive Data" — a subset of Personal Data warranting heightened protection, including financial account information, government-issued identification numbers, and health-related information provided in a responsible gambling context.
• "Cookies" — small text files placed on your device by the Platform to enable functionality and collect usage data.
• "KYC Data" — identity verification documents and associated data collected during the Know Your Customer process, including copies of Malaysian IC (MyKad), Driver's Licence, Passport, and proof of address.

SlotFree collects the following categories of personal data depending on your interaction with the Platform:

SlotFree collects personal data through the following channels and mechanisms:

• Direct Collection: Information you provide when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or submit responsible gambling requests.
• Automatic Collection: Technical and behavioural data collected automatically when you interact with the Platform, including through server logs, session trackers, and analytical tools.
• Cookie-Based Collection: Data collected via cookies and similar tracking technologies as described in Section 10 of this Policy.
• Third-Party Sources: Data received from payment processors (e.g., FPX, DuitNow network participants, Maybank, CIMB Clicks, Public Bank), fraud prevention services, and identity verification agencies in connection with KYC processing.
• Publicly Available Sources: Information from sanctions lists, politically exposed persons (PEP) databases, and adverse media sources consulted as part of our AML compliance obligations.

We process your personal data for the following specific purposes:

• To create and manage your SlotFree account and maintain your account records
• To verify your identity and residential address in accordance with KYC and AML regulatory requirements
• To process deposits and withdrawals via your nominated payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and cryptocurrency channels
• To detect, investigate, and prevent fraudulent activity, money laundering, and other financial crimes
• To administer bonuses, promotions, and loyalty programmes in accordance with applicable terms
• To provide 24/7 customer support in English, Bahasa Melayu, and Mandarin
• To monitor gameplay behaviour for responsible gambling purposes and to enforce self-exclusion requests
• To improve the Platform's performance, user experience, and game offering through aggregated analytics
• To comply with applicable legal, regulatory, and tax obligations
• To send you service notifications, transactional confirmations, and — where you have opted in — marketing communications

SlotFree processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable law, including KYC identity verification, anti-money laundering (AML) checks, and regulatory reporting obligations.
• Legitimate Interests: Processing undertaken for the legitimate operational interests of SlotFree, including fraud prevention, platform security, responsible gambling monitoring, and internal analytics — where these interests are not overridden by your rights and interests.
• Consent: Processing of data for optional purposes, including marketing communications and non-essential cookies, where you have provided explicit, freely given consent. You may withdraw consent at any time without affecting the legality of prior processing.

SlotFree does not sell, rent, or trade your personal data. We may share your data only in the following limited and controlled circumstances:

• Payment Processors: Financial data is shared with our approved payment partners (including FPX network banks, DuitNow, Touch 'n Go, Boost, GrabPay, and cryptocurrency processors) solely for the purpose of executing your requested transactions.
• KYC and Identity Verification Providers: Identity documents and associated data are shared with our contracted identity verification service providers for the purpose of completing mandatory KYC checks.
• Fraud Prevention and AML Services: Technical and behavioural data may be shared with fraud detection and AML compliance partners to identify and prevent illegal activity on the Platform.
• Game Software Providers: Gameplay data (excluding financial and identity data) may be shared with our licensed game providers for the purpose of dispute resolution and RNG audit compliance.
• Regulatory and Law Enforcement Authorities: We will disclose personal data to competent regulatory bodies, courts, or law enforcement agencies where required to do so by applicable law or a valid legal order.
• Corporate Transactions: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to a successor entity, subject to equivalent privacy protections.

SlotFree retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, taking into account our legal, regulatory, and contractual obligations. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in compliance with AML and financial record-keeping regulations.
• KYC Documents: Retained for a minimum of 5–7 years post-account closure, as required by anti-money laundering obligations applicable to gaming operators.
• Transaction Records: Retained for 7 years following the date of the transaction, in line with standard financial record-keeping requirements.
• Communications Data: Support chat transcripts and email correspondence are retained for 2 years from the date of the last interaction, unless required longer for an active dispute or regulatory enquiry.
• Technical and Behavioural Data: Retained in anonymised or aggregated form indefinitely for analytics purposes; identifiable data is deleted within 12 months of the close of the relevant session period.
• Marketing Consent Records: Retained for the period during which consent is active and for 3 years thereafter as evidence of the consent granted.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised using industry-standard data destruction procedures.

SlotFree implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• AES-256 encryption for all data stored at rest on our servers
• TLS 1.3 encryption for all data transmitted between your device and the Platform
• Multi-factor authentication (MFA) requirements for all staff accessing production systems
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular independent penetration testing and security audits of our infrastructure
• Intrusion detection systems and real-time security monitoring
• Secure data centre facilities with physical access controls

While we employ industry-leading security practices, no data transmission over the internet is entirely risk-free. You play an important role in your account security by using a strong, unique password, enabling two-factor authentication where available, and never sharing your login credentials with any third party.

SlotFree uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled and do not require your consent. They include session management, login authentication, and security tokens.
• Functional Cookies: Enable enhanced features such as remembering your language preference, game lobby display settings, and responsible gambling limit configurations.
• Analytical Cookies: Used to understand how Players interact with the Platform, which pages are most visited, and where technical errors occur. This data is used in aggregated, anonymised form to improve Platform performance.
• Preference Cookies: Remember your choices and settings across sessions so you do not need to re-configure preferences on each visit.

You may manage your cookie preferences through your browser settings. Please note that disabling functional or analytical cookies may affect the availability and performance of certain Platform features. Strictly necessary cookies cannot be disabled without preventing access to the Platform.

SlotFree operates under applicable international gaming regulations. Certain personal data processing activities — including cloud storage, KYC verification, fraud detection, and game data hosting — may involve the transfer of personal data to countries outside Malaysia. Where such transfers occur, SlotFree ensures that:

• The recipient country provides an adequate level of data protection as assessed by applicable regulatory standards, or
• The transfer is governed by appropriate contractual safeguards, including standard data processing agreements that impose equivalent data protection obligations on the receiving party, or
• The transfer is necessary to fulfil a contract with you (e.g., processing a payment via an international payment processor)

Where you have concerns about the international transfer of your personal data, please contact our support team using the details in Section 16 of this Policy.

Subject to applicable law and our regulatory obligations, you hold the following rights in respect of the personal data SlotFree holds about you:

• Right of Access: You may request a copy of the personal data we hold about you, along with information on how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: You may request that we provide your personal data to you in a structured, machine-readable format, or transfer it directly to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data where it is based on our legitimate interests, including objecting to the use of your data for direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team via live chat or by email at [email protected] (plain text — not a clickable link). We will respond to all verified requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for the delay.

The SlotFree Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC processes.

If we become aware that we have inadvertently collected personal data from an individual under 21, we will immediately close the associated account, void any associated transactions in accordance with applicable law, and securely delete all personal data collected from that individual without undue delay.

If you believe that a minor may have registered an account on the Platform using false information, please contact our support team immediately at [email protected] (plain text — not a clickable link).

The SlotFree Platform does not contain links to third-party websites outside of our own domain. However, payment processing services integrated into the Platform (such as Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, and cryptocurrency processors) operate under their own privacy policies and terms of service.

SlotFree is not responsible for the privacy practices of third-party payment providers. When you initiate a deposit or withdrawal, you will interact with the relevant payment provider's interface, which is governed by that provider's own privacy policy. We encourage you to review the privacy policies of any payment providers you use in connection with your SlotFree account.

SlotFree reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. All amendments will be posted on this page with a revised "Last Updated" date at the top of the Policy.

Where changes are material — meaning they significantly affect your rights or how we use your personal data — we will provide advance notice to registered Players via email to the address on file, or via a prominent in-Platform notification, at least 14 days prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to remain informed of any updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the SlotFree Data Protection team through any of the following channels:

• 24/7 Live Chat: Available directly on the SlotFree Platform in English, Bahasa Melayu, and Mandarin — the fastest way to reach us
• Email (plain text — not clickable): [email protected]
• Response Time: We acknowledge all data rights requests within 5 business days and aim to resolve them within 30 calendar days
• Serving: Players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all of Malaysia